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  5. Episode 25: Improving Customer Service for People with Communication Disabilities

Episode 25: Improving Customer Service for People with Communication Disabilities

March 11, 2025

On this episode of INside the OUTcomes: A Rehabilitation Research Podcast, Elissa Larkin, CCC-SLP, HEC-C, a research speech-language pathologist at Shirley Ryan 吃瓜天堂91’s Center for Aphasia Research and Treatment, shares about an online training course that is aimed at helping service industry employees improve communication with customers who have communication disabilities.

Tune in to learn more about the team's research and discover practical tips for better engaging with people who have communication challenges.

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INside the OUTcomes is supported by the National Institute on Disability, Independent Living, and Rehabilitation Research (grants 90DPKT0007, 90RTGE0004, 90RTEM0001, 90SIMS0015).

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Transcript: Improving Customer Service for People with Communication Disorders